Information Systems Overview

Patton - Fuller Community Hospital utilizes four information systems to improve the communication and collaboration between senior management, employees, doctors, nurses, and patients. The information systems improve the efficiency of hospital operations, improve the relationship with current and future patients, and assists senior executives in managing hospital finances.

• Accounting and Finance Information System - Used by senior executives to manage Patton-Fuller's cash flows, assets, liabilities, and net income. The IS helps generate financial statements required by federal regulations.

• Human Resources Information System - Used to manage hospital policies, procedures, and compliance requirements. Allows employees to conduct personnel actions through the hospital intranet and thus free HR employees to concentrate on more critical HR actions. System is used by HR personal for recruitment, training, and personnel evaluations.

• Customer Relationship Management (CRM) Information System - CRM is used to build patient loyalty by allowing patients to interface with the hospital through the World Wide Web. Patient recommendations, complaints, and comments are tracked by the CRM and provide patient satisfaction reports to senior managers.

• Knowledge Management (KM) Information System - The Medical KM is used by doctors and nurses to access online medical databases to assist in patient diagnosis and drug administration.